PROFESSIONAL SERVICES

When you need an experienced team to complete a key IT project, our Professional Services specialists can get the job done. We prefer to operate on a fixed price, fixed outcome basis, so you can be confident your project will be delivered on time and on budget.

As a leading MSP, we have an extensive history in a variety of projects for SMB through to Enterprise organisations, so it’s likely we’ve completed similar work for other clients. Which allows your existing internal IT staff to concentrate on your core business, without the disruption of implementing an unfamiliar project for the first time.

• Enjoy the flexibility of a qualified, professional IT workforce, without the commitment of contracts or the hassle of the recruitment process.
• Our IT Services team offer Level 1 / Level 2 / Level 3 support services for standard or pre-planned “Day Rate” options. We can enhance your IT team’s capabilities, whether you need more hands-on a complex project, find yourself a few people short or undertake an audit / network hands with your infrastructure and applications.

• You’ll enjoy the assurance of an assigned Senior Consultant to get you the right resources and can choose from various flexible engagements.

• Take advantage of our first-hand experience for your consulting needs. As a leading MSP, we’ve implemented and supported hundreds of projects across a broad range of infrastructure and applications. We’ve seen what has and hasn’t worked for others, and have developed the processes required to correctly research, prioritise and scope your project to ensure success.
• Our expert IT consultants can assist you in reviewing your strategy with IT. Applying our unique seven layers of IT methodology, we will analyse your infrastructure, security, communications, applications and more to create a prioritised project plan. Simplify your IT environment, ensure business continuity and use IT to transform your business operations.
• If you don’t have an in-house resource to manage your IT, our vCIO service gives you ongoing access to one of our most senior executives. The role includes strategic planning, regularly consulting with your senior management team and taking ownership of IT performance within your organisation. All for a fraction of the cost of a full-time executive.
• A successful migration begins with successful change management. First Focus offers extensive expertise in helping organisations of all sizes make the move to cloud environments, including Microsoft 365.
• Uncover new ways to streamline workflows and improve operational efficiency – using apps you already have.
• Our SharePoint usage audit can help you ensure you get the most from your modern workplace investments with customised discovery sessions that help drive outcomes that enhance daily workflows.
• Access a range of staffing solutions across Australia and NZ, with various certifications and experience to meet your needs. Unlike a recruitment agency, by using our large team of full-time support staff, we provide a mix of full-time permanent staff through flexible placements in any combination of days or hourly rates. We can also backfill for staff on leave, and provide standby services or short-term escalations.

To remain relevant and “ahead of the game”, leading businesses and organisations are constantly transforming to meet market needs and leveraging technology to improve all aspects of their operations.

We  recognise that digital transformation is the first step to service transformation. While it may all seem daunting, our team of experts is dedicated to simplifying your transformation journey.

Our experts won’t simply provide you with the latest technological insights and capabilities but enable you to use these functions to improve your overall service – broadening internal skillsets, implementing dynamic changes, and providing concrete outcomes.

Here are a few benefits you’ll get with aera:

• Single Provider: we are vendor agnostic, ensuring the solution we provide is based on your specific requirements
• Fixed Pricing: we’ll ensure you stay on budget, and have full visibility so you won’t get any surprises.
• Risk Management: We de-risk projects at every step, checking and testing at every stage to ensure a smooth and robust result.

• Designing, developing and deploying IT projects in-house can be both complex and time-consuming. Whether implementing a new security solution or designing a new network, you need access to technical experts with specialist skills to ensure you are allocating resources effectively, maximising staff productivity, and consistently delivering on time.

• Our project and change management services simplify the processes involved in achieving these goals, utilising IT experts who are uniquely placed to provide a broad range of services in unified communications, cloud computing, cybersecurity and disaster recovery.