aera provides innovative technology solutions to enterprise companies across Australia and New Zealand. aera has developed into a full-scale technology services provider in: CLOUD | VOICE | DATA CONNECTIVITY | CYBER SECURITY | IT SUPPORT | VIDEO CONFERENCING | HARDWARE | LICENSING
We started Aera in 2001 as a small, dedicated team of developers and engineers driven by outcomes.
We started with the idea that we could enable other businesses to focus on the work that matters most to them and let us take care of some of the technology. We realise that “Clients expect the good experiences and remember the bad ones” and aera breathes “the good ones”.
aera engages a network of proficient professionals and technicians to deliver prompt and flexible technical assistance tailored to your business requirements. We emphasise swift execution, remarkable responsiveness, and superior customer care. Our locally educated and dedicated account managers comprehend your organisation’s distinct demands and propose customised strategies.
The core values that drives everything we do
aera’s values were developed by our employees and underpin all that we do. All of our team’s approach to work are encapsulated in these five core values that we strive to uphold every single day.
We believe that our greatest assets are our people. Our human-centric approach to technology and customer service is evident in our team's dedication to constant improvement, ensuring our clients receive the highest level of support.
Our commitment to security extends beyond our own core network to our customer systems as well. We proactively invest in risk mitigation, enhanced security measures, and automated solutions to resolve IT challenges. Our ISO 27001 certification demonstrates our unwavering focus on information security and risk management.
aera is dedicated to staying at the forefront of cutting-edge technology and creative problem-solving. We consistently deliver advanced, tailored solutions that empower our customers to succeed, allowing them to focus on their core business while we handle their technology needs. Our pursuit of continuous innovation ensures that our clients always have access to the best solutions for today and tomorrow.
“The relationship we have with Aera has been valuable to our business in tailoring reliable and cost effective Wide Area Network and communication solutions for our customers. From the design stage, through to provisioning, to implementation and ongoing support we have always enjoyed a consistent, professional and reliable experience from all Aera personnel. I wouldn't hesitate in recommending Aera's products and services.
"Aera is Suntory Australia's valued network provider. We look to them to deliver stable and reliable WAN and internet services as well as technical support and network equipment management. Their support technicians area experienced and knowledgeable and we enjoy a friendly and professional relationship with their staff. They have provided excellent assistance to our company, and I would readily recommend their services.
“Our Office has been using Aera for over five years. We are extremely happy with the service, it is efficient and user friendly. The Aera support staff are easily connectable, very knowledgeable and usually return all calls within half an hours. Hard to beat localised support like that.
“Our office has been using Aera for over 15 years. We are extremely happy with the service, it is efficient and user friendly. The Aera support staff are easily contactable, very knowledgeable and usually return all calls within half an hour.
“Aera impress us most by their intelligence in their field. They REALLYknow what they are talking about. They installed and continue to look after our on-premise CISCOPBX across three states. The CloudPBX seems perfect for our remote workers. Aera look after our IT networks and assist in our IT infrastructure planning and upgrading on a continuing basis. Along with their intelligence they CARE. It is a great combo - intelligence and care. It helps MP Travel Pty Limited concentrate in our core business - corporate travel management.
“The service provided by Aera is prompt, friendly and professional. From the administration staff to the support technicians, we are treated as if we’re the only customer. Aera support technicians are experienced and knowledgeable and there is never a problem too big, or too small.