OUR SOLUTIONS

Managed IT Support Services in Australia

Aera offers IT support and maintenance models built for every size of business — small or large. Rely on us to manage as much or as little of your IT environment as you need, with proactive monitoring, a local service desk and fixed, predictable pricing. Often, we identify and resolve issues before you even know about them.

Work with us

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Complete ITaaS

Our Complete IT-as-a-Service model is a fixed cost per device or per user that makes Aera your IT department from A to Z. You get regular reporting, proactive monitoring and maintenance, and scheduled or unscheduled engineers on site whenever required.

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Service Desk

Aera's world-class IT help desk supports your most complex challenges. Whether you need ongoing maintenance or immediate support for an unexpected event, our technicians and engineers know how to respond — fast.

Managed Endpoint

We deliver a secure, seamless experience for your people wherever they work. Aera manages, secures, patches, monitors and remediates IP-based endpoints on demand, with proactive alerts and self-healing across your IT assets.

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Managed Services

Offload the burden of a complex, fast-changing environment to Aera's engineers.

Managed Infrastructure — we keep your servers, sites, networks and SaaS platforms secure, patched, up to date and accessible

Managed Cloud — full setup, maintenance and management across private and public cloud

Managed Cyber Security — perimeter assessments, proactive threat management, penetration testing and EDR/XDR via our 24x7 SOC

Managed Networks — outsourced monitoring and management of SD-WAN, routers, switches and firewalls across multiple sites

IT SUPPORT

IT Managed Services

Managed Infrastructure

IT infrastructure changes rapidly and results in a complex  environment.  Every new server, site, network or SaaS platform adds greater complexity and becomes that  much more difficult to keep on top of.  To add to the challenge, there are even greater requirements to keep your systems secure, patched, up-to-date, and accessible.

Aera Managed Infrastructure Services  supports your team by removing this burden. We do all the hard work for you, managing and continuously improving your IT environment; so that you can focus on your core business.

Managed Cloud

Regardless of your infrastructure and how it’s split between  on-premises  and cloud, we know getting everything set up and operational takes time, expertise, and patience.

Aera can o the heavy lifting for you; Aera can deliver the entire setup,  maintenance,  and management of your cloud services with a simple, concise and proven delivery model.

We can get you up and running in Aera’s secure private cloud infrastructure,  manage your Public Cloud environment,  buy servers on your behalf, purchase and implement your software licenses,  purchase,  and configure your network equipment to suit your needs.

Managed Cyber Security

Ever-changing technology environments creates additional risks and often security is not always top of mind. Ensuring your organisation has an intelligent IT solution that meets the highest levels of governance and compliance, mitigates risks, and empowers your people to thrive and deliver great service to your customers, is not easy to do.

Aera’s managed cybersecurity  service takes care of your cybersecurity needs every step of the way – from Perimeter Vulnerability Assessments & Pro-Active Threat Management; To Penetration Testing and EDR / XDR Solutions managed by our 24x7 SOC (Security Operations Centre).

Managed Networks

Connecting  networks across  multiple sites  and keeping them connected  can be  challenging, costly, and  extremely time-consuming.   Not  having an overarching view  of  performance across your voice and data networks has poses significant risks to any business.

Aera’s let’s you outsource the management and monitoring of your network to our highly skilled engineers – removes these  challenges and ensures your business is always securely connected. Scalable and customised to your needs, it will support your organisation’s growth  with services including SD-WAN, router, local network switches, and internal firewall.

Have questions? We have answers

How is Aera's IT support priced?

Aera's Complete ITaaS uses a fixed cost per device or per user, giving you predictable monthly pricing with no surprises.

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Is Aera's service desk available after hours?

Yes. Aera provides a local service desk with around-the-clock support for both planned maintenance and unexpected events.

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Can Aera manage only part of my IT environment?

Yes. Aera's models are designed for 'all shoe sizes' — you choose how much of your environment we manage, from a single function to your entire IT department.

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Trusted by Amazing Clients

ISO 27001

Certified information security management

24/7

Australian-owned, internally managed 24/7 Security Operations Centre (SOC)

20+ years

Serving small and large enterprises across Australia and New Zealand

96%

Client Satisfaction

99.51%

Security Rating

Talk with our engineers

Connect with Aera's team today to explore how we can tailor our Cloud Backup and Disaster Recovery solutions to fit your unique business needs. Whether you prefer a quick chat online or a more detailed discussion, we're here for you.

enquiries@aera.com.au

Contact Aera

Call 1300 700 929